On Glen Srls you can buy in complete safety by choosing the payment method you prefer. Payment methods You can pay by credit and debit card (Visa, Visa Electron, Mastercard, American Express, Maestro, Poste Pay), PayPal (even in three installments without interest), Klarna, Satispay, bank transfer. Only by choosing to collect the product in the shop is it possible to pay on delivery, in cash, by credit and debit card or with Satispay. Banking information will be sent to you by email from our Customer Service, which you can contact by calling +39 327 343 8308, writing on WhatsApp or by email at info@glencouture.it. We guarantee a safe and punctual shipping service thanks to a careful selection of partners, couriers and international shippers. Your orders will always be tracked and delivered on time. For special needs and shipping conditions, you can contact Customer Service before paying for the order. Shipping cost Express shipping in Italy has a variable cost on the total purchase: for expenses exceeding €100 the cost is €2.90, for expenses between €79 and €99.99 the cost is €4.90, for expenses of less than €79 cost €6.90. To find out the shipping costs abroad, contact our Customer Service. We offer a fast local delivery service valid for shipments with destination zip code 00133: for expenses over €79 it is free, for lower expenses it costs €3.90. Shipping costs are always indicated in the order summary, before payment confirmation. Shipping times Shipping times vary according to the product purchased and the delivery area. On average, 2 to 4 working days pass from the moment of receipt of the order for it to be delivered. For local delivery times are shorter due to proximity to our store. Once a purchase has been made, you will receive an email with the summary and all the details of the order. To track the shipment and find out the estimated delivery date, access the My Orders section of your account or contact our Customer Service. Pickup in store If you choose to collect your purchase in-store, once you have placed your order, you will receive a summary email and a subsequent notification when your order is ready to be collected. From that moment on, by showing the confirmation e-mail, you can collect your product in the shop.

You can return a product purchased on Glen Roma within 14 calendar days from the delivery date of the products. The items must be returned intact, in the same condition in which they were received, with the tags and their original packaging. Returns that do not meet these requirements will not be accepted. Please always refer to the contractual conditions which you can consult on the terms and conditions of sale page. Personalized products, made-to-order products, vintage products or fine jewelry cannot be returned, except for items that have obvious damage or imperfections. For more information, see the terms and conditions of sale. Once your return has been received, verified and accepted, you will receive the refund due via the payment method chosen during the purchase. It should be noted that the shipping costs of the goods to our warehouse are charged to the customer. To start the return procedure, contact our Customer Service within fourteen (14) calendar days from the day you receive the products (or for purchases of multiple products, the day you received the last product).